Returns & Shipping Policy

Order Cancellation

The customer has the right to cancel any order placed, however a customer cannot cancel an order once it has been dispatched. At that point it is outside of our control. In such instances the customer will take responsibility for the cost of returning the products at which point the request will be completed.

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Freen Jewellery reserves the right to cancel or amend any order before the order has been dispatched.

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Payment

Major credit/debit cards are acceptable forms of payment for the goods available from this website. We do not accept payments by cheque. All goods remain the property of Freen Jewellery until paid for in full. The company reserve the right to refuse any transaction for whatever reason.

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Returned Items

The customer must accept full responsibility for the cost and safe return of any item of which you require an exchange or refund.  Freen Jewellery accepts no liability for any item until safely received at our registered premises. The company reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched. All items returned for exchange or refund are subject to a thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same perfect condition supplied to the customer. All items received by the company will be processed within 30 days. We will only refund postage costs when either the item has a clear manufactures fault or an error has occurred of which we accept full responsibility.

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Delivery

If in stock all orders will be dispatched immediately and should reach customers in Ireland in less than 2 days, Delivery in the Republic of Ireland only. If we are unable to dispatch your order we will notify you by email.

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We are not responsible should an order not reach our customers due to an error in information i.e; wrong delivery address. Please ensure that all details are correct when entering them, as they are used exactly as entered by yourself when submitting your order.

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Faulty Items

Freen Jewellery will repair or replace all under warranty items that are faulty, due to a manufacturing error.

Please return any faulty items to Freen Jewellery for examination. You the customer will incur the cost and responsibility of return of said items until safely delivered to the premises of Freen Jewellery.

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